Evolve Staff, post: 427, member: 64 wrote:
This comment was referring to these forums that are being utilized now.
The ticketing system for SWG: Evolve is moving here, because the Discord Bot that we have been using is a pain for our CSRs. You can't truly archive and organize past tickets due to Discord limitations.
Official discussions for ideas and suggestions were moved here because discussions on Discord are poorly managed, hard to follow and get lost with cross talk and chatter.
This same reasoning is why many sections like QA, CSR, Staff and Player Council sections are being completely moved to the forums. Discord is a fine platform for instant communication, but it is highly lacking in both security and trying to keep things organized. The feature of "threads" was Discord's attempt at copying a feature from Forums, but people don't utilize those enough.
Anything important from the forums that need duplicated are set to feed from the forums back to Discord without the use of a third-party bot.
I agree with this: "....discussions on Discord are poorly managed, hard to follow and get lost with cross talk and chatter." I find Discord to be a mess - I'd much rather post here in the forums but it seems like people just want to be on Discord.