.support-hero{border-bottom:1px solid var(--border-soft);background:radial-gradient(circle at 78% 10%,#4ab3e824,#0000 28rem),linear-gradient(#071427b8,#0000);padding:112px 0 52px}.support-heading,.stage-heading,.ticket-detail-heading,.support-appbar{justify-content:space-between;align-items:center;gap:32px;display:flex}.support-heading h1{margin-bottom:20px;font-size:clamp(3rem,7vw,6.5rem)}.support-heading>div>p:last-child{max-width:680px;color:var(--text-soft);margin:0;font-size:1.08rem}.eyebrow{color:var(--cyan-bright);font-family:var(--mono);letter-spacing:.16em;text-transform:uppercase;margin-bottom:13px;font-size:.78rem}.support-community-link,.login-copy a{color:var(--cyan-bright);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;align-items:center;gap:8px;font-size:.78rem;display:inline-flex}.support-heading-actions{flex:none;justify-items:end;gap:12px;display:grid}.support-section{min-height:620px;padding-block:54px 112px}.support-panel{border:1px solid var(--border);border-radius:var(--radius);background:#071427e0;box-shadow:0 24px 70px #0003}.support-notice{color:#f0c98e;background:#d9a75f1a;border:1px solid #d9a75f80;border-radius:8px;margin-bottom:18px;padding:13px 17px}.support-notice[data-kind=success]{color:var(--green);background:#3ddc8414;border-color:#3ddc8466}.login-panel{grid-template-columns:1.15fr .85fr;gap:72px;max-width:980px;margin-inline:auto;padding:clamp(28px,5vw,64px);display:grid}.login-copy h2,.stage-heading h2,.empty-state h2,.unavailable-panel h2{margin-bottom:18px;font-size:clamp(2rem,4vw,3.15rem)}.login-copy>p:not(.eyebrow),.empty-state p,.unavailable-panel>p:not(.eyebrow){color:var(--text-soft)}.support-form{gap:20px;display:grid}.category-fields{border:1px solid var(--border-soft);background:#030c186b;border-radius:8px;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;padding:18px;display:grid}.category-fields[hidden]{display:none}.category-fields label:last-child:nth-child(odd){grid-column:1/-1}.support-form label,.staff-controls label{color:var(--text-soft);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;gap:8px;font-size:.75rem;display:grid}.support-form input,.support-form textarea,.support-form select,.staff-controls select{border:1px solid var(--border);width:100%;color:var(--text);font-family:var(--body);letter-spacing:normal;text-transform:none;background:#061224;border-radius:7px;padding:13px 14px;font-size:.95rem}.category-picker{border:0;gap:10px;margin:0;padding:0;display:grid}.category-picker legend{color:var(--text-soft);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;margin-bottom:8px;font-size:.75rem}.category-picker label{cursor:pointer;display:block;position:relative}.category-picker input{opacity:0;width:1px;height:1px;position:absolute}.category-picker span{border:1px solid var(--border-soft);background:#030c1880;border-radius:8px;gap:5px;padding:14px 16px;transition:border-color .16s,background .16s,transform .16s;display:grid}.category-picker strong{color:var(--cyan-bright);font-family:var(--body);letter-spacing:normal;text-transform:none;font-size:.9rem}.category-picker small{color:var(--text-muted);font-family:var(--body);letter-spacing:normal;text-transform:none;font-size:.8rem;line-height:1.5}.category-picker input:checked+span{border-color:var(--cyan);background:var(--cyan-faint);box-shadow:inset 3px 0 var(--cyan-bright)}.category-picker input:focus-visible+span{outline:2px solid var(--cyan-bright);outline-offset:3px}.category-picker label:hover span{transform:translate(2px)}.optional{color:var(--text-muted);letter-spacing:0;text-transform:none;font-size:.68rem}.support-form textarea{resize:vertical;line-height:1.55}.support-form .button{justify-self:start}.unavailable-panel{text-align:center;max-width:760px;margin-inline:auto;padding:54px}.support-app{gap:18px;display:grid}.support-appbar{color:var(--text-soft);padding:15px 20px;font-size:.92rem}.support-appbar strong{color:var(--text)}.online-dot{background:var(--green);border-radius:50%;width:8px;height:8px;margin-right:8px;display:inline-block;box-shadow:0 0 12px #3ddc8499}.staff-badge,.support-message header span{color:var(--cyan-bright);font-family:var(--mono);letter-spacing:.08em;border:1px solid #4ab3e861;border-radius:4px;margin-left:8px;padding:3px 7px;font-size:.66rem}.support-message header span{margin-left:0}.text-action{color:var(--cyan-bright);cursor:pointer;background:0 0;border:0;padding:5px}.support-workspace{grid-template-columns:330px minmax(0,1fr);gap:18px;min-height:680px;display:grid}.ticket-sidebar{overflow:hidden}.new-ticket-button{width:calc(100% - 32px);margin:16px}.queue-tabs{border-block:1px solid var(--border-soft);grid-auto-columns:1fr;grid-auto-flow:column;display:grid}.queue-tabs button{color:var(--text-muted);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;cursor:pointer;background:#030c188c;border:0;border-bottom:2px solid #0000;padding:13px 8px;font-size:.7rem}.queue-tabs button.active{border-bottom-color:var(--cyan-bright);color:var(--text)}.ticket-list{max-height:590px;overflow-y:auto}.ticket-list-item{border:0;border-bottom:1px solid var(--border-soft);width:100%;color:var(--text);text-align:left;cursor:pointer;background:0 0;gap:6px;padding:16px;display:grid}.ticket-list-item:hover,.ticket-list-item.active{background:var(--cyan-faint)}.ticket-list-field{grid-template-columns:78px minmax(0,1fr);align-items:baseline;gap:8px;display:grid}.ticket-list-label{color:var(--text-muted);font-family:var(--mono);letter-spacing:.04em;text-transform:uppercase;font-size:.65rem}.ticket-list-value{min-width:0;color:var(--text-soft);overflow-wrap:anywhere;font-size:.76rem;line-height:1.4}.ticket-number-value{color:var(--cyan-bright);font-family:var(--mono)}.ticket-subject-value{color:var(--text);font-weight:700}.queue-empty{color:var(--text-muted);text-align:center;padding:24px 18px;font-size:.76rem}.status-pill{color:var(--text-soft);border-radius:999px}.ticket-stage{min-width:0;padding:clamp(24px,4vw,48px)}.empty-state{text-align:center;align-content:center;place-items:center;min-height:560px;display:grid}.empty-state p{max-width:480px}.empty-icon{border:1px solid var(--border);width:62px;height:62px;color:var(--cyan-bright);background:var(--cyan-faint);border-radius:50%;place-items:center;margin-bottom:24px;display:grid}.stage-heading{border-bottom:1px solid var(--border-soft);padding-bottom:26px}.stage-heading h2{margin-bottom:0}.ticket-compose{gap:24px}.privacy-note,.ticket-meta{color:var(--text-muted);margin:0;font-size:.82rem}.status-pill{border:1px solid var(--border);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;flex:none;padding:7px 12px;font-size:.7rem}.status-open{color:var(--green)}.status-pending{color:var(--amber)}.status-resolved{color:var(--cyan-bright)}.status-closed{color:var(--text-muted)}.staff-controls{background:#4ab3e80f;border:1px solid #4ab3e833;border-radius:8px;align-items:end;gap:12px;margin-top:20px;padding:14px;display:flex}.intake-section{border:1px solid var(--border-soft);background:#030c1873;border-radius:8px;margin-top:24px;padding:20px}.intake-section[hidden]{display:none}.intake-section dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px 26px;margin:14px 0 0;display:grid}.intake-section dl div{gap:4px;display:grid}.intake-section dt{color:var(--text-muted);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;font-size:.66rem}.intake-section dd{color:var(--text);overflow-wrap:anywhere;margin:0}.message-thread{gap:16px;padding-block:28px;display:grid}.attachment-section{border:1px solid var(--border-soft);background:#030c186b;border-radius:9px;margin-bottom:26px;padding:18px}.attachment-list{gap:8px;display:grid}.attachment-item{border:1px solid var(--border-soft);color:var(--cyan-bright);background:#4ab3e80e;border-radius:7px;gap:4px;padding:11px 13px;display:grid}.attachment-item span{color:var(--text-muted);font-size:.72rem}.support-message{border:1px solid var(--border-soft);background:#030c188c;border-radius:9px;padding:18px}.support-message.staff{border-left:3px solid var(--cyan);background:#4ab3e80e}.support-message.internal{background:#d9a75f0f;border-color:#d9a75f73}.support-message header{justify-items:start;gap:4px;margin-bottom:12px;display:grid}.support-message time{color:var(--text-muted);font-family:var(--mono);font-size:.68rem}.support-message p{color:var(--text-soft);white-space:pre-wrap;margin:0}.internal-note{grid-template-columns:auto 1fr;align-items:center;display:flex!important}.internal-note input{width:auto}.closed-message{border:1px solid var(--border-soft);color:var(--text-muted);text-align:center;border-radius:8px;padding:18px}@media (width<=880px){.support-hero{padding-top:84px}.support-heading{flex-direction:column;align-items:flex-start}.support-heading-actions{justify-items:start}.login-panel{grid-template-columns:1fr;gap:34px}.support-workspace{grid-template-columns:1fr}.ticket-list{max-height:310px}.ticket-stage{min-height:520px}}@media (width<=560px){.support-section{width:min(calc(100% - 24px), var(--container));padding-top:28px}.support-hero{padding-bottom:36px}.support-heading{width:min(calc(100% - 32px), var(--container))}.login-panel,.unavailable-panel,.ticket-stage{padding:24px 18px}.support-appbar,.stage-heading,.ticket-detail-heading{flex-direction:column;align-items:flex-start}.staff-controls{flex-direction:column;align-items:stretch}.staff-controls .button{width:100%}.category-fields,.intake-section dl{grid-template-columns:1fr}.category-fields label:last-child:nth-child(odd){grid-column:auto}.support-message header{flex-wrap:wrap;align-items:flex-start}}